Diaper Bag - Nylon Brown

We know that occasionally a purchase might not be exactly what you expected. That’s why we’ve designed a clear and cost-free return system to give you complete reassurance. You have a full 30 days from the date your order arrives to arrange a return — no explanations required.

To begin, send an email to our customer care team at info@tunnims.com. Be sure to include your order ID, a short note about why you’re sending the item back, and confirmation that it remains unused in its original packaging. Once we receive your request, our team will quickly reply with step-by-step instructions and a prepaid return label — so there’s no expense on your end.

When you have the label, just pack your item securely, attach the label, and drop it off at your closest return point.

For your convenience, returns can be sent to one of our local processing centres:

Australian Returns Hub
Australia Post – Parcel Collect
12 Elizabeth St
Melbourne VIC 3000
Australia

Hong Kong Returns Hub
SF Express Service Point
Unit 3, 15/F, Wah Wai Industrial Building
38 San Kei Street
Sheung Shui, Hong Kong

Once your returned parcel arrives and passes our quality check, we will issue a full refund to your original payment method within 5–10 business days. You’ll receive a confirmation email once your refund is complete.

Our returns policy is built to give you confidence. Whether it’s a simple change of mind or a product fit concern, we make the process effortless so you can shop with ease every time.

Once your purchase is confirmed, our dispatch team immediately swings into action. Orders are prepared within 2–5 working days, depending on the type of product and current demand levels. This approach keeps delivery quick while ensuring each package is packed and handled with the care it deserves.

We keep our inventory ready to go — every product listed on our site is already in our warehouses. This means no unexpected delays or backorders; if it’s available online, it’s ready to ship.

For worldwide deliveries, we work closely with JD Logistics, a trusted logistics partner headquartered in China. Their established network helps your package clear customs efficiently and move smoothly through regional courier systems, no matter where you are.

Delivery times vary depending on your location and local postal services, but most orders arrive within 3–14 business days after dispatch. Once your order is shipped, you’ll receive a tracking link so you can follow its progress at every stage.

Our commitment is straightforward: we manage every detail of shipping so you can relax — no delays, no missing stock, just dependable and punctual delivery.